Appointments

TEL: 028 91810044

PLEASE DON'T BE OFFENDED IF YOU ARE ASKED WHAT THE PROBLEM IS WHEN YOU RING TO BOOK AN APPOINTMENT.  

The Reception staff are members of the practice team and it has been agreed they should ask patients specific questions in order to ensure that you receive:

: the most appropriate medical care, from the most appropriate health professional and at the most appropriate time.

Reception staff, like all members of the team are bound by confidentiality rules.  Any information given by you us treated strictly confidentially.

Thank you for your support 

DR's HYLAND/RANKIN/LOGAN/ARMSTRONG

THE PRACTICE IS CURRENTLY A 'PRACTICE IN CRISIS' DUE TO REDUCTION IN CLINICAL STAFF.

Telephone Consultations will no longer be available

If you require a Gp Consultation you should contact Reception from 8.30am Mon to Frid, where you will be offered a face to face consultation appointment on that day.  BOOK AHEAD OPTION IS NO LONGER AVAILABLE.

If the Practice is at full safe capacity for the day you may be asked to telephone the next day or advised of alternative options.  

If you require 'urgent medical attention' at any time of the day please advise the receptionist when you telephone. Staff will ask for some details about the nature of your call to ensure they can signpost you to the correct person in a timely manner.

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DR's YOUNGS/KIRK/MCILROY

Our practice will offer Pre bookable routine appointments.  These can be booked up to 14 dys in advance.

If you require medical attention on the day, please telephone The Surgery between 8.30am & 11.00am where Telephone consultations will be available with a Gp.

If you require 'urgent medical attention' at any time of the day please advise the receptionist when you telephone. Staff will ask for some details about the nature of your call to ensure they can signpost you to the correct person in a timely manner.

TREATMENT ROOM

YOU MAY BOOK AN APPOINTMENT WITH THE PRACTICE NURSE OR HEALTHCARE ASSISTANT.  IF YOUR DOCTOR HAS ADVISED YOU  NEED A SPECIFIC TEST UNDERTAKEN. STAFF WILL CHECK THE REASON FOR YOUR APPOINTMENT WHEN YOU RING SO THEY CAN ENSURE YOU ARE BOOKED INTO THE CORRECT CLINIC.

NON ATTENDERS - PLEASE NOTE WE HAVE A HIGH RATE OF NON ATTENDERS CURRENTLY. PLEASE VALUE YOUR APPOINTMENT!!!

You may receive an Text reminder for some Nurse clinics, this will allow an option to cancel your appointment via a link if you are unable to attend. If you do not receive a text, and find you are unable to attend, please telephone The Surgery 02891810044 to cancel your appointment to allow another patient to avail of the service.

Emis Access Online Services.

You can request repeat prescriptions  through our website. Please contact Reception for your unique Online Access Pin.

Home Visits

 A request for a home visit should be made before 10.00am. Home visits are made on the basis of clinical need, for patients who are too frail to come to the surgery..

If you require Urgent medical attention between the hours of 8.30am & 6pm Mon to Frid please contact the Surgery and provide the staff with details and the nature of the urgent condition.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.

Test Results

Dr Hyland, Rankin, Logan, Armstrong

Dr  Youngs, Kirk, McIlroy

TELEPHONE: 028 91816858

Monday - Friday 11- 12noon

It is the Patients responsibility to ring for test results!

Test results can be obtained by contacting The Surgery 028 91816858  Our Practice Administrator will pass on the results as indicated by the doctor.

Please ensure you ring The Results line to enquire about your tests which have been taken at The Surgery. 

Please do not assume the results are normal if we have not contacted you.

Please do not ring for results of tests undergone at hospital, these will not be available via the Results line. You will need to contact the Hospital department directly.

Telephone Advice

Dr Hyland, Rankin, Logan, Armstrong

Telephone consultations - No Longer available.

Face to Face On the Day appointments only

STAFF WILL ADVISE WHEN THE GP LIST IS AT FULL CAPACITY FOR THE DAY DUE TO THE PRACTICE CURRENTLY IN CRISIS.

Dr McCance, Youngs, Kirk

Telephone consultations are available between 9.00 & 11am Mon - Friday.

If following your telephone consultation, the Doctor advises you require a face to face consultation, they will arrange this for you.

Should you ring outside of these call times, our staff will advise you the call time has reached full capacity and advise you of the next available 'routine call time'. Should your request be of an 'urgent medical nature' staff will take details of this and 'interrupt' the Duty Doctor as required.

Please be aware of the increase in demand for telephone consultations, this is causing increased volume of calls to The Surgery.