Appointments

TEL: 028 91810044

PLEASE NOTE:

ALL ROUTINE APPOINTMENTS HAVE BEEN SUSPENDED DUE TO COVID 19. IF YOU FEEL YOU NEED MEDICAL ATTENTION, PLEASE CONTACT THE SURGERY WHERE STAFF WILL TAKE DETAILS OF YOUR CONDITION AND REQUEST AN INITIAL TELEPHONE CONSULTATION.

DR HYLAND/RANKIN/LOGAN/ARMSTRONG

(as of Monday 22nd June 2020)

If you need medical assistance you should contact Reception on the day, where you will be offered a telephone consultation appointment slot.  It is important you are available to accept the Doctors call at the given time  If you miss the call this will be treated as a 'missed appointment' and you will need to rebook another consultation slot for another day.

If you require 'urgent medical attention' at any time of the day please advise the receptionist when you telephone

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DR MCCANCE/YOUNGS/KIRK

If you require medical attention please telephone between 8.30am - 11am Mon - Frid, where you can book a telephone consultation.

If you require 'urgent medical attention' at any time of the day please advise the receptionist when you telephone

TREATMENT ROOM

YOU MAY BOOK AN APPOINTMENT WITH THE PRACTICE NURSE, HEALTHCARE ASSISTANT OR PHLEBOTOMIST IF YOUR DOCTOR HAS ADVISED YOU  NEED A SPECIFIC TEST UNDERTAKEN. STAFF WILL CHECK THE REASON FOR YOUR APPOINTMENT WHEN YOU RING SO THEY CAN ENSURE YOU ARE BOOKED INTO THE CORRECT CLINIC.

Emis Access Online Services.

You can request repeat prescriptions  through our website. Please contact Reception for your unique Online Access Pin.

Home Visits

 A request for a home visit should be made before 10.00am. Home visits are made on the basis of clinical need, for patients who are too frail to come to the surgery..

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.

Test Results

Dr Hyland, Rankin, Logan, Armstrong

Dr McCance, Youngs, Kirk

TELEPHONE: 028 91816858

Monday - Friday 11- 12noon

Test results can be obtained by contacting The Surgery 028 91816858  Our Practice Administrator will pass on the results as indicated by the doctor.

Please do not ring for results of tests undergone at hospital, these will not be available via the Results line. You will need to contact the Hospital department directly.

Telephone Advice

The doctors are available to take telephone calls from patients during designated times

Dr Hyland, Rankin, Logan, Armstrong

Telephone consultations - please telephone to book a consultation slot on the day required. You will be given an appointment time where the Doctor will ring you to carry out a telephone consultation.

Dr McCance, Youngs, Kirk

Telephone consultations are available between 8.30 & 11am Mon - Friday.

If following your telephone consultation, the Doctor advises you require a face to face consultation, they will arrange this for you.

Should you ring outside of these call times, our staff will advise you the call time is now closed and advise you of the next available 'routine call time'. Should your request be of an 'urgent medical nature' staff will take details of this and 'interrupt' the Duty Doctor as required.

Please be aware of the increase in demand for telephone consultations, this is causing increased volume of calls to The Surgery.